Shipping policy

Estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT:

estimated fulfillment + estimated shipping = estimated delivery time

Our average order fulfillment takes 2–5 business days for all production techniques. The shipping time depends on your location and can be estimated as 3–4 business days in the USA.

We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.

But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:

• Issues with print or embroidery files
• Products being out of stock
• Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions

Nonetheless, we work hard to meet our delivery estimates with each order. 

Taking this into consideration, in general, please allow approximately 10-14 business days for delivery.

Where is my Order - My order should be here by now, but I still don't have it. What should I do? Before getting in touch with us, please help us out by doing the following: 

1. Check your shipping confirmation email for any mistakes in the delivery address
2. Ask your local post office if they have your package 
3. Stop by your neighbors in case the courier left the package with them. 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, email support@vanessareyesdesigns.com with your order number.